DO YOU NEED HELP?
READ OUR FREQUENTLY ASKED QUESTIONS
Purchasing on our site is quick and easy:
1. browse the catalog and click on the product you are interested in
2. on the product details page, select your size and the color you prefer
3. click on "ADD TO CART"
4. a summary window will open, click on the cart and on the "PROCEED WITH PURCHASE" button
5. enter the shipping address and payment details and click SEND ORDER
You can check and modify the contents of your Shopping Bag at any time and you can pay with the main credit cards (MasterCard, Visa, American Express, ECC) with PayPal and by bank transfer.
No, you do not need to be registered on our site to make purchases. However, registration is fast, free, secure and allows you to access many benefits such as:
- receive exclusive updates and promotions from the world of Valentino Orlandi
- access your order history
- store your personal data to pay faster
Shipping costs are free throughout Europe (Schengen area). You can find the international rates on the Shipping page
From 28 December 2020, online payments are even more protected thanks to the new European PSD2 regulation which introduces new authentication rules. Your shopping experience will always remain fast and safe, you will simply have to confirm your identity every time you make an online payment by entering example a temporary code or by using your fingerprint on your bank's app. Remember that each banking institution will apply new and different authentication methods. If you haven't already done so, contact your bank to activate this service. If you have activated this service and are still having problems, we invite you to check that the credit available to you is sufficient to cover the transaction. For any eventuality you can always contact us in chat or on WhatsApp at the number: +39337649590 From 28 December 2020 online payments are even more protected thanks to the new European PSD2 regulation which introduces new authentication rules.
Your shopping experience will always remain fast and safe, you will simply have to confirm your identity every time you make an online payment by entering, for example, a temporary code or using your fingerprint on your bank's app.
Remember that each banking institution will apply new and different authentication methods. If you haven't already done so, contact your bank to activate this service.
If you have activated this service and are still having problems, we invite you to check that the credit available to you is sufficient to cover the transaction.
For any eventuality you can always contact us in chat or on WhatsApp at the number: +39337649590
To save your favorite products you can use two methods:
1. browse the catalog and click on the heart-shaped icon on the image of the product you are interested in
or
2. on the product information page, select click "add to shopping list"
To find your favorite products, you can click the heart icon at the top right of the menu bar. You can use this feature even without an account, but to store your favorites, you will need to be registered on the site.